JMUBOY - I did email them within an hour of receiving the shipping notice. I attached their 4/26 email to me which told me the order was rejected (same order # they now say they are shipping). That was about seven hours ago and I have not yet received a response. At first I used "reply to", which sent my email to disneydirectcatalog@DISNEYDIRECT.COM, then thought better of it and resent my message to guest.services@disneydirect.com.