I wrote to Disney several times before getting them to understand what I was asking, but I was eventually able to get this information for the Pop Century bus. They call the bus music loops Magic in Motion. If you'd like to try asking for it, you might want to use those terms and specify that you're looking for a listing of songs and NOT for a CD that you can purchase (which is what they kept thinking I wanted). But I posted the loop they sent me--it's worth an e-mail to wdw customer service to see if you can get the information!
Yep, that was my first response, too, even though I clearly stated what I was looking for. You have to respond to that and gently chastise them. The second time they did send me a playlist...but it was for the wrong thing (Pop Century Resort Loop, not the Bus Loop, despite my clearly stated request with descriptions of the Bus Loop). I think the people initially reading the e-mails are not actually reading the e-mails. On my 3rd try, months later, I did get a copy of the Magic In Motion Bus Loop as posted in the Pop thread.
I think they just glance at the mails and then press a button to generate a set automated reply.
Try asking for things like track listings and playlists or just a list of music played at xyz.
Don't even mention CDs as they will pick "CD" out and stop reading - in fact maybe an automatic reader picks out words in the first place.
I have had similar things happen. A second or third reply usually gets a human to read them. Keep trying (hit the reply button on their mail rather than writing afresh whoever/whatever reads the initial email will pick that out..
Yes, thanks eyore--I forgot to mention that you should hit reply. You may or may not get the same person but they will realize it is not going to work to give a canned response. I nearly forgot about my question because so many months went by! But they did answer eventually. You should also use the words "Magic In Motion" because it will mean something in Disney-Speak. (I don't think it matters whether you mention CD or not--I think eyore is right though that they are auto-generating a response based upon keywords, but once you get past the first level of Guest Services, they should be able to help with what you're asking for.) Good luck and post what happens!
That generally means that it's (a.) come from another park (b.) was compiled for Disney by another company, (c.) the same person has made too many requests or (d.) they haven't bothered making one.
They may just not be giving out playlists any more, of course.
Getting a reply is a good sign, at least (they often just ignore them).
The replies I have had from DLRP like this are generally that your name has come up too often. Try an identical mail using a different email address. You may get a surprise. I find that more than two requests and you get a reply like this. They may just log the number of mails rather than the content. A few months later, a similar request can get a positive response. I have a small number or alternative email addresses for this purpose.